Voice of Customers
Procedure for dispute resolution
For more severe issues regarding treatment at our Hospital, please read the procedures to resolve medical disputes below. For further details, don't hesitate to get in touch with the International Medical Team.
√ Phone: 1577-7117
√ Web address: http://www.hangileye.co.kr/I_eng/
√ Inquiry: International Medical Team
√ Web address: http://www.hangileye.co.kr/I_eng/
√ Inquiry: International Medical Team
Medical Dispute Reported
Staff in Charge Contacted
(Providing Procedures for Dispute)
(Providing Procedures for Dispute)
√ Meeting with the doctor in charge
Medical Issue Investigated
(Bioethics Committee)
(Bioethics Committee)
Settlement
Answer
Implementation of Agreement and Termination of Dispute
Dispute Not Resolved
Answer
Report to Relevant Organization
- Public Health Care Center (Bupyeong-gu Public Health Care Unit), Phone: +82-32-509-8200 / Web Address: www.icbp.go.kr/open_content/clinic
- Health Insurance Review and Assessment Service, Phone: 1644-2000 / Web Address: www.hira.or.kr
- Korea Medical Dispute Mediation Arbitration Agency, Phone: 1670-2545 / Web Address : www.k-medi.or.kr
- Korea Consumer Agency, Phone: +82-43-880-5500 / Web Address: www.kca.go.kr
- Medical Korea Support Center, Phone: 1577-7129/ Web Address: health.medicalkorea.or.kr
Steps to Resolve Patients Complaints
In the unlikely event you have any general complaints regarding medical practices or treatments received at our Hospital, please know, we are fully committed to helping resolve any issues that may arise. Please see below for the procedure.
Occurrence of Concerns or Difficulty How and Where to Inquire
- Regarding any problems while you stay at the hospital, please feel free to contact the coordinator at any time.
- Phone: ☎ 1577-7117, in-hospital (☎708, 726, 788), HP (+82-10-9342-0495)
- Web Address: www.hangileye.co.kr
- Inquiry in person: International Medical Team on the 10th floor in the hospital
- Inquiry Mailbox: Use the “Customers’ Voice Box” located on the 1st floor Department of General Affairs, at a waiting room for outpatients, at a waiting room for guardians, or at a lounge for foreign patients.
- 01 Acceptance The customer’s inquiry is accepted
- 02 Confirmation A staff in charge confirms the concern.
- 03 Processing A department in charge processes the issue.
- 04 Replying The customer is replied in the way he/she wants (by phone, social media messengers, mail, etc.)
-
※ The response for online inquiry related to health concerns can take more time as it can affect a practical medical treatment. For other inquires including inconveniences or opinions, we will do our best to respond you by phone or e-mail as soon as possible.
Department in Charge: International Medical Team ☎ +82-32-717-5708
